Cancellation Policy

1. Session Booking a) All sessions must be booked via the members' area on the website. b) Bookings can be made up to 30 days in advance. The latest booking permitted is 24 hours before the session starts. c) Sessions are available at the times set out in your pricing plan and shown in the booking system. d) Each session is delivered to a maximum of 4 clients. You may not reserve additional spaces for others. e) You may book up to the limits set out in your pricing plan. You are advised to follow the training schedule discussed with me to allow appropriate recovery between sessions. 2. Ad Hoc Sessions a) Ad hoc sessions (single session purchases) are available to clients who hold an active Group Personal Training subscription (any tier) or an active Online Programming & Coaching subscription. b) Ad hoc credits are subject to the same terms as subscription credits, including validity, rollover, redemption requirements, and forfeiture rules as set out in your pricing plan. 3. Cancellations a) You may cancel a booking online up to 24 hours before the session starts. A session cancelled with less than 24 hours' notice is forfeit; the credit is not rolled over or refunded. b) Genuine emergencies will be considered on a case-by-case basis at my discretion. c) Credits roll over in accordance with the terms of your pricing plan. 4. Trainer-Initiated Changes a) Should I need to cancel a session, I will return the credit to your account so you can rebook at a date that suits you. 5. Waitlist a) For fully booked sessions, a waitlist is available through the booking system. 6. General Reminders a) These policies complement the terms set out in your pricing plan, which cover credits, rollover, payment, and subscription terms. b) Please ensure your bookings reflect your current availability and health status. If circumstances change, notify me promptly. By booking, you confirm that you have read, understood, and agree to these booking policies alongside the terms of your pricing plan.

Contact Details

• PB Strength & Fitness Mentoring, Ashbourne DE6 1HA, UK

  01335 664004

  paul@pbstrengthandfitnessmentoring.com